We are currently operating
CLICK AND COLLECT ONLY FROM OUR SHOP
1, Wades Hill, London N21 1BD
Monday 2pm - 5.30pm
Tuesday - Friday 12pm - 5.30pm
Saturday 12pm - 4.30pm
Once you have completed your online purchase
we will be in touch to confirm your order is ready.
UK WIDE SHIPPING WILL BE AVAILABLE SHORTLY
THANK YOU FOR YOUR PATIENCE!
We operate contactless payment and accept debit, most credit cards including
Customer’s right to change their mind (Consumer Contracts Regulations 2013).
For most products bought online customers have a right to change their mind within 14 days and receive a refund.
See below for more details.
When is it not possible for a customer to change their mind?
When the customer has ordered or commissioned goods or services to meet their specific requirements, then the customer does not have a right to change their mind.
When should the customer notify us that they have changed their mind?
There is a 14 day period allowed after the day the customer receives the goods to return them.
If the purchase was at the shop, returns are accepted only with valid proof of purchase.
How to make a return
Customers should phone us on 0208 882 2677 or email at email@example.com, providing the reasons for the return and give: name, home address, details of the order including phone number and email address. Customers are advised, if they cannot come to the shop, to use the Royal Mail tracking service as items lost in transit, unfortunately will not be refunded.
When should the return be made by?
The customer must return the goods within 14 days of notifying us.
Please call us on 0208882 2677or email us at firstname.lastname@example.org.
Please call us on 0208882 2677or email us at email@example.com for the method of return.
Non-faulty /change of mind
The customer will pay the costs of the return. All returned items must be unused, in the original undamaged packaging and be in perfect sellable condition.
Customers can choose between a full refund by the method used for payment or a store credit note to the value of the price paid for the products. However, we may make deductions from the price for postage / carriage and any costs lost under this contract due to the customer’s or their courier/agent’s mishandling of the goods.
When the refund will be made.
Any refunds due will be made within 30 days of receipt of the returned goods.
Faulty items can be exchanged without unreasonable delay, should a replacement be available.
Sale/reduced items, liquids, earrings, bath and body products are non-refundable, due to hygiene reasons and COVID 19.
Replacement/exchange of goods
Should this be preferred, goods will not be dispatched until the original goods have been returned and checked that they are in the original undamaged packaging and in perfect sellable condition.
Cost of returning non-faulty goods
The return of non-faulty goods is the customer’s responsibility.
If a replacement is preferred the cost of postage will remain the customer’s responsibility.