Customer’s right to change their mind (Consumer Contracts Regulations 2013).

For most products bought online customers have a right to change their mind within 14 days and receive a refund. See below for more details.

 

When is it not possible for a customer to change their mind?

When the customer has ordered or commissioned goods or services to meet their specific requirements, then the customer does not have a right to change their mind.  

 

When should the customer notify us that they have changed their mind?

There is a 14 day period allowed after the day the customer receives the goods to return them. 

If the purchase was at the shop, returns are accepted only with valid proof of purchase.

 

How to make a return 

Customers should phone us on 0208 882 2677 or email at info@aghahome.london, providing the reasons for the return and give:  name, home address, details of the order including phone number and email address.

All returns by the customer should be made using the Royal Mail tracked service to avoid losing goods in transit. 

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When should the return be made by? 

The customer must return the goods within 14 days of notifying us.  

Please call us on 0208882 2677or email us at info@aghahome.london.  

 

Faulty items

Please call us on 0208882 2677or email us at info@aghahome.london for the method of return.

 

Non-faulty /change of mind

The customer will pay the costs of the return.   All returned items must be unused, in the original undamaged packaging and be in perfect sellable condition.  

 

Refunds.

Customers can choose between a full refund by the method used for payment or a store credit note to the value of the price paid for the products.   However, we may make deductions from the price for postage / carriage and any costs lost under this contract due to the customer’s or their courier/agent’s mishandling of the goods. 

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When the refund will be made. 

Any refunds due will be made within 30 days of receipt of the returned goods.

Faulty items can be exchanged without unreasonable delay, should a replacement be available.

 

Sale items are non-refundable.

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Replacement/exchange of goods

Should this be preferred, goods will not be dispatched until the original goods have been returned and checked that they are in the original undamaged packaging and in perfect sellable condition. 

 

Cost of returning non-faulty goods

The return of non-faulty goods is the customer’s responsibility.

If a replacement is preferred the cost of postage will remain the customer’s responsibility.